Shipping Policy

Updated: October 9, 2026. This policy applies to orders placed on the site from this date on. Orders placed earlier are governed by the policy in force when they were placed.

1. How to receive your order

At checkout you choose how to receive your order. The delivery time depends on your choice. It is shown before payment, saved with your order, and included in your order confirmation and email.

Free shipping: on orders of ₪1,000 or more before VAT (₪1,180 incl. VAT), delivery to a residential or business address is free.

A. Delivery to a residential address

• Delivered by a courier company to the address in your order.
• Delivery time: 7-14 business days.

B. Delivery to a business address

• For the address of an active business, such as an optical store, clinic or institution, that can receive deliveries Sunday-Thursday during business hours.
• Delivery time: 2-5 business days.
• The delivery time is set by the address type you choose at checkout. If, after you order, an address marked as a business turns out to be a residence, we will not change the delivery time you were given without your consent. We will contact you before shipping, and you can either agree to an updated date or cancel the order in accordance with your rights under the law.
• Choosing delivery to a business address only sets the delivery time. It does not limit any right you have as a consumer under the law, including the right to cancel a transaction.
• Urgent delivery for business customers: you can request delivery by GS Optixx’s own transport, subject to availability. We will give you the date and cost in advance, and deliver only after you approve them. Contact us using the details in section 8.

C. Self pickup

• Self pickup from GS Optixx’s offices in Rishon LeZion, free of charge and by appointment. Please wait for confirmation that your order is ready for pickup.
• Address: Avraham Boma Shavit 1, Yoka Park, Rishon LeZion, F201.

2. Counting business days

• Business days are Sunday-Thursday. Fridays, Saturdays, holiday eves and holidays are not counted.
• Counting starts on the first business day after your payment is approved.
• Processing and packing time is included in the delivery time and is not added to it.

3. Delivery areas

We deliver to all parts of the country, with the same delivery times and the same cost.

4. Late delivery

• Deliveries to residential and business addresses are made by an external courier company. The delivery times in section 1 already take its actual delivery times into account.
• A delay at the courier company does not release us from our responsibility to you.
• If the company becomes aware of a delivery delay, it will check the shipment status with the courier company and update the customer as soon as possible, including an updated delivery date where possible.
• If delivery is late, you have all the rights given to you by law, including the right to cancel the transaction under the Israeli Consumer Protection Law, 5741-1981, and the regulations made under it.
• In exceptional situations beyond our control, such as war, a state of emergency or a general strike, delays may be longer. In these cases too this section applies, and your rights under the law are preserved.
• Nothing in this policy limits any right you have under the Israeli Consumer Protection Law, 5741-1981, or any other law.

5. Lost or damaged parcels

• GS Optixx is responsible for the products until they are delivered to you.
• If a parcel is lost in transit or arrives damaged, we will send a new product at no extra cost, or refund the full amount paid, as you prefer.
• We recommend checking the parcel on arrival and reporting any damage as soon as possible, preferably with a photo.

6. Tracking

When the parcel is handed to the courier, you will receive an email or SMS with a tracking number and a link to the shipment status.

7. Delivery details

• Please make sure the address and phone number in your order are correct.
• A delay caused by incorrect details you provided is not a delay on our part.
• If a parcel is returned to us because of incorrect details, or because it could not be delivered after the courier’s delivery attempts, we will contact you. We will tell you in advance the terms and cost of re-delivery, if any, and will re-deliver only after you agree.

8. Contact

• Phone: +972-8-6612544
• Email: sales@gsoptixx.com